FAQ

What is network fee?

A fixed network fee will be charged according to different networks. The amount differs within different blockchains.

Where can I get some help?

Binance Bridge is the safest, fastest, and most secure way to bring cross-chain assets to Binance Chain and Binance Smart Chain. If you have any issues, please try reaching out to the customer support here and start a chat

Missing funds?

You can always track the status of their swaps on this page​ For pending once, please wait a bit longer to wait for this swap to complete. For failed ones, please contact the customer support team for further info.

How do I check the transaction status on the blockchain?

The related transaction ID will be displayed at the detail page. You can click the link and see the transaction on the blockchain.

Withdrawal to a Wrong Address when Peg-in?

Please pay attention to network type.

The address of Binance Chain and Binance Smart Chain has different formats. In case of any kind of failure, please contact the customer support.

What’s the fee structure for Binance Bridge?

A fixed network fee will be charged according to different networks. The amount differs within different blockchains.

Can I reuse the deposit address?

The deposit address will be allocated for every swap, please don’t reuse it in the future.

Can I complete my deposit with multiple transfers?

You cannot complete your deposit with multiple transactions. Only your first deposit transaction is counted. Please wait for this swap to expire, and start a new one

How much can I swap every day?

You can monitor your daily limit at the top of bridge page.

What is pegged Bitcoin on Binance Chain and Binance Smart Chain?

Binance.com announced Project Token Canal, which is a new initiative, similar to many existing ‘wrapped coins’ in the crypto community. As the largest crypto token vault and exchange, Binance.com will issue and bind more token assets on Binance Chain and Binance Smart Chain, and guarantee the conversion from and to the original tokens with credibility and infrastructure. Announcement Project Token Canal is a great option for users of Binance.com, while Binance Bridge is a powerful alternative for non-Binance.com users and more. These two channels will work together to provide more liquidity to Binance Chain ecosystem. View Proof of Assets